A day in the life of a Sheet Music Plus Customer Service Representative

By Nancy Sayo

Customers sometimes call us with their heart in their hands if their sheet music has not arrived and their musical event is rapidly approaching. A particular customer we’ll call Claire was preparing a choir for her mother’s funeral; an event that was being meticulously detailed to celebrate the life of an extraordinarily musical woman.

This particular title “Circle” by Barbara Streisand shipped out on time but Clair was grief stricken and in need of a miracle. Jeremy in Customer Service assessed the situation quickly. He determined the package was lost and saved the day by expediting a trackable reshipment that would arrive the morning before the first rehearsal.

After a few weeks we received a letter in the mail from Claire. She wrote a lovely thank you note to the Customer Service department with her gratitude for getting the music to her on time. She sent us the Memorial Service program with pictures of her mother, the music that would be sung at the service (“The Prayer” by Celine Dion and “Hallelujah” by Leonard Cohen) and a charming biography of her mother’s life. As we all read the details of her life, we could not help but be touched by the words written about this women, whom none of us had even met. The connection was not lost on our entire department as we felt such an overwhelming sense of accomplishment and endearment.

Occasionally, a situation comes across our desk that reminds us why we do what we do. Most customers do not call back letting us know that all is well and there is no need if everything went well. When they do let us know how their concert went, that they won the competition, their wedding music was beautiful, we can not help but celebrate these musical successes. Our mission is accomplished and we enjoy sharing these musical experiences with our customer. These joyous times propel us through our next day of customer inquiries, all unique and important in their own way.

Claire’s thank you letter now lives on our Hall of Fame wall in the office, next to the Memorial Service program.

Nancy is the Customer Service Manager at Sheet Music Plus and holds a degree in Theatre Arts from California State University at Stanislaus. 

2 Responses to “A day in the life of a Sheet Music Plus Customer Service Representative”

  1. 1 women's online magazine February 19, 2013 at 2:58 am

    I’m impressed, I must say. Seldom do I encounter a blog that’s both educative and
    amusing, and let me tell you, you have hit the nail on the head.
    The problem is something that too few folks are speaking intelligently
    about. Now i’m very happy that I came across this during my hunt for something concerning this.

  1. 1 adjustable dumbbells cheap Trackback on October 4, 2014 at 10:23 am

Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

About Take Note:

Thought-provoking articles by musicians for musicians, music lovers or those that want to learn more about it!

Shop at:

Sheet Music Plus

FREE Newsletter:

Get exclusive discounts and coupons
Sign Up Today →

Enter your email address to follow this blog and receive notifications of new posts by email.

Join 456 other subscribers

Twitter Updates

%d bloggers like this: